FAQ
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Frequently Asked Questions
Orders & Payment
What payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Can I change or cancel my order? We process orders quickly, so please contact us within 24 hours of placing your order if you need to make changes. Once dispatched, we're unable to make modifications.
Will I receive an order confirmation? Yes — a confirmation email is sent immediately after purchase. Check your spam folder if you don't see it within a few minutes.
Shipping
How long will my order take to arrive? Standard shipping takes 5–10 business days. Express options are available at checkout. International orders may take 10–20 business days.
Do you ship internationally? Yes, we ship worldwide! Customs fees may apply depending on your country and are the buyer's responsibility.
How do I track my order? Once your order ships, you'll receive a tracking number by email. Use it to follow your package every step of the way.
Products
What materials are your bracelets made from? We use a range of high-quality materials including gold-plated brass, sterling silver, stainless steel, natural gemstones, and waxed cord. Each product page lists the exact materials used.
Are your bracelets nickel-free? Most of our pieces are nickel-free and suitable for sensitive skin. Check the individual product description for full material details.
Do you offer personalized or custom bracelets? Yes! Reach out to us at [your email] with your request and we'll do our best to create something special for you.
Returns & Refunds
What is your return policy? We accept returns within 14 days of delivery on unworn items in original packaging. Sale and custom items are final sale.
How long do refunds take? Refunds are processed within 5–7 business days of receiving your return.
Other
Do you offer gift wrapping? All orders come beautifully packaged — perfect for gifting. Just let us know in the order notes if you'd like a handwritten message included.
How do I contact you? You can reach us at [your email] or through our Contact page. We respond within 1–2 business days.
Didn't find your answer? We're always happy to help — just get in touch.